Dear Henry

Driving to Hackensack was a breeze. Georgetown was so close we could walk, but getting to Minnesota was heartbreaking. I was looking back at some of the emails I was sending out when we got ready to go back last November.

-----Original Message-----
From: Northwest Airlines [mailto:northwest.airlines@nwa.com]
Sent: Tuesday, November 05, 2002 10:52 AM
To: Allen Goldberg
Subject: RE: Other: (please specify) looking for flt w/least no. of passengers (KMM5115398V10935L0KM)

Dear Mr. Goldberg,

Actually I will be happy to document your concerns regarding the restrictions for our Medical Emergency fares. I will also forward these on to the appropriate executives in charge of future planning.

With that said, have you tried contacting our Medical Fares Desk at 612-727-5867. I know that we have special rates for passengers traveling to the Mayo Clinic, St. Jude's, and other destinations.

If they cannot assist, please forward your current confirmation number to my attention for further review.

Any other questions or concerns, please don't hesitate to ask.

Sincerely,

Julie Lindsholm
Special Needs Coordinator, Customer Relations
Northwest/KLM Airlines



Original Message Follows:
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Julie:

Thanks for your assistance. I have gone ahead and made our reservation. I have a follow up question. Who can I write to at NWA to ask that you review and hopefully revise your emergency fare policy. In 2000, my entire family drove to Minnesota for my son, Henry's, bone marrow transplant (he flew back with my wife on a corporate jet). This now is the second time since then that my son has had to travel to Minneapolis for an unscheduled admittance to Fairview Children's Medical Center due to a possibly life-threatening complication. If I am not mistaken, as the NWA emergency fare policy currently stands I could put Henry (though he's only 7) on a flight in the morning and then I could take a later flight and qualify for the discounted fare because I'd be traveling to visit him in the hospital. Is there any way the emergency policy can be amended to reflect that some passengers are traveling to a hospital to be patients themselves. I can imagine that with the Mayo Clinic and other fine medical institutions in the home state of NWA, this revision to your already very compassionate policy would make sense.

I paid full fare and will go ahead and write back to customer service with full documentation to appeal for a refund as I did last year. Meanwhile, I hope that NWA reconsiders its emergency fare policy, so emotionally and financially strapped families, like mine, do not have to put out thousands of dollars just to get to the health care we so desperately need.

Thanks for your continued help.

Regards,

Allen

-----Original Message-----
From: Northwest Airlines [mailto:northwest.airlines@nwa.com]
Sent: Monday, November 04, 2002 4:07 PM
To: Allen Goldberg
Subject: Re: Other: (please specify) looking for flt w/least no. of passengers (KMM5107228V43950L0KM)


Dear Mr. Goldberg,

In your email, you wrote requesting information regarding the flight
capacity for travel between Washington D.C. and Minneapolis/St. Paul.

While I cannot give specific numbers, I can advise that the following
flights would be what you are looking for:

NW 395 DCAMSP 640A 821A
NW 553 DCAMSP 410P 556P (except Friday)
NW1715 DCAMSP 740P 932P

If you require further assistance with seat assignments or special requests such as wheelchair assistance, please don't hesitate to ask. I am willing to try to assist you and your family in any way I possibly can.

Sincerely,

Julie Lindsholm
Special Needs Coordinator, Customer Relations
Northwest/KLM Airlines

Original Message Follows:
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Area of nwa.com: nwa.com Reservations

The Northwest Support Talk to Us form has been submitted with:

Area of nwa.com: nwa.com Reservations
Subject type selection: Other: (please specify)
Other Subject: looking for flt w/least no. of passengers
First Name: Allen
Last Name: Goldberg
Reply-To Email Address: allengoldberg@starpower.net
WP number:
Flight Date:
Flight Number:
Origin: DCA
Destination: MSP
Tkt Number:
Conf number:
Message:

The following is an email that explains my family situation. My son is severely immune compromised and has just become ill this past week. We live in Washington, DC and must return to Minnesota this week to see his doctors. I am worried about traveling on a commercial flight, but have no other realistic option. What I would like to do is ease my concerns by taking a flight that traditionally has fewer passengers. Can you let me know which Washington, DC to Minneapolis, MN flight is the least travelled. Northwest Airlines has been incredibly helpful and compassionate to out family throughout our ordeal and I thank you for your continued assistance.

I hope it is easier for other people.